Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others. So, if you want to connect your helpdesk with another app your team is using, all you have to do is check our list. The integration is probably on it already.

Freshdesk is also the only helpdesk that is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. 

These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more.


Following is a table of native integrations.

Integration

What you can do with it

Facebook

Automatically convert customer comments into tickets

Twitter

Convert Twitter mentions and DMs into tickets and respond right from Freshdesk

Salesforce

Manage tickets in Salesforce, and check contact, lead & account info in Freshdesk.

SugarCRM

View Freshdesk tickets in SugarCRM and customer info from SugarCRM in Freshdesk

Capsule CRM

View in depth contact details in Freshdesk or push new info to Capsule CRM

Freshbooks

Generate timesheets and directly invoice customers through Freshbooks

Harvest

Invoice customers for the time you spend supporting them, through Harvest

JIRA

Map tickets to bugs and track progress right from Freshdesk

Gmail Gadgets

Get contact details, history and entire ticket thread in GMail

Google Contacts

Keep all business contacts across your entire team’s Gmail in sync

Google Analytics

Get deeper insights on how customers use your support portal with Google Analytics

Google Apps

Sign in to your helpdesk directly from Google Apps with Single Sign On

Google Calendar

Schedule every event and be on track with Freshdesk Google calendar integration

Google Hangouts

Your agents and customers can start a hangouts sessions right from the ticket

Google Drive

Attach files from your Google Drive to your tickets and notes

HelpOnClick

Forward HelpOnClick transcripts to Freshdesk

SnapEngage

Auto-convert completed chat transcripts into Freshdesk tickets

iContact

i-Know exactly where your customer went in your mail with the Freshdesk-iContact integration

Zoho CRM

You can view contact information from Zoho CRM in Freshdesk

Nimble CRM

You can view contact information from Nimble CRM in Freshdesk

Fetchflow

Sync all contacts in Freshdesk with Fetchflow client information

Knowlarity

Phone support has arrived! Here's the Freshdesk-Knowlarity integration

MailChimp

Give your support the genius of the Chimp with the Freshdesk-MailChimp integration

Campaign Monitor

Pull up customers' Campaign activities and mailing lists instantly with the Freshdesk-Campaign Monitor integration

Highrise

View contact information from Highrise CRM inside Freshdesk while resolving tickets

Olark

Convert completed and offline chat transcripts into tickets

Constant Contact

Power up your email marketing in Freshdesk with the Freshdesk-Constant Contact combo

WorkFlowMax

Instant invoicing with the Freshdesk-WorkFlowMax integration

SurveyMonkey

Capture deeper insights, let the monkeys ask all the questions with SurveyMonkey

Dropbox

Attach files to your ticket conversations directly from your Dropbox

Screenr

Record and add screencasts to your ticket conversations

Pivotal Tracker

Convert Freshdesk tickets into Pivotal Tracker stories

Zapier

Make your support stand out by syncing it with everything else

Shopify

Your support can work together with your business, seamlessly

LogMeIn Rescue

Share screens with customers and see the world through their eyes, in real-time

Batchbook

Bring in contact information from your Batchbook account into Freshdesk

OneLogin

Sign into Freshdesk with credentials of other cloud apps

Solve CRM

Retrieve recent activities and contact information of your leads from Solve CRM

SEOshop

Bring in customer order information from SEOshop into your helpdesk

HipChat

Receive instant updates about new tickets and customer responses in your chat room

Insightly CRM

Pull up contact data, account size and status to your ticket page from Insightly CRM


Following is a list of third party integrations.

Integration

What you can do with it

Userlike

Keep track of your chat by converting them to support tickets

Magneto

Bring customer tickets right into your Magento site

WooThemes

Let your eCommerce site customers create Freshdesk tickets

OneSky

Create a Multilingual knowledge base with OneSky

Pipeliner

Take your customer support tickets to Pipeliner

Klipfolio

Derive insights from your Freshdesk support data

TimeCamp

Automatically track time your agents spend on tickets

Talkdesk

Integrate phone conversations in Talkdesk with Freshdesk

FormCrafts

Create custom ticket forms for Freshdesk using Formcrafts

Dialstreet

Convert customer calls on Dialstreet to Freshdesk tickets

Easy Insight

Capture deeper insights into your critical business metrics