Some companies have some specific custom requirements to support their businesses. If you need custom development on top of Freshdesk, our RESTful API could be the perfect way for you to set up specific business workflows and extensive integrations. You can use your account’s API key to read information from your tickets and contacts or trigger actions in your helpdesk from any third-party source. If you know your way around API requests, the possibilities are endless.
For elaborate documentation on APIs, go to http://freshdesk.com/api.
If you get stuck somewhere, all you have to do is shoot us an email. Our API developers will be more than happy to jump in and help you figure out a solution.