Freshdesk helps you navigate your way around your helpdesk easily by using keyboard shortcuts. 
These shortcuts can be used to perform repetitive tasks quickly and manage the properties of tickets on the fly. For example, you could move between tickets, assign a ticket to an agent or delete tickets in your helpdesk by using key combinations inside Freshdesk. You can use these shortcuts with a Standard 101/102-Key or Natural PS/2 Keyboard. 

To pull up an entire list of shortcuts available, click on the "?" button at any point. 


Shortcuts to navigate within the application

These shortcuts help you navigate to any tab/page within your support portal.


Shortcut Keys

Purpose

g and d

Go to Dashboard tab

g and t

Go to Tickets tab

g and e

Go to Social tab

g and s

Go to Solutions tab

g and f

Go to Forums tab

g and c

Go to Customers tab

g and r

Go to Reports tab

g and a

Go to Admin tab

g and n

Open New Ticket form

/

Places the cursor in the search box

?

View the list of keyboard shortcuts available


Shortcuts to use within the tickets tab

These shortcuts can be used when you are on the Tickets tab. Please note that the navigation between tickets will happen based on the position of the cursor in your tickets tab. The current position of the cursor is indicated as shown below. 


Shortcut Keys

Purpose

Alt+right

Go to the Next page

Alt+left

Go to the Previous page

Up arrow or k

Move cursor to the previous ticket

Down arrow or j

Move cursor to the next ticket

x

Select the ticket


Once a ticket has been selected, you can use these shortcuts to perform actions like opening the ticket or assigning the ticket to yourself.


Shortcut Keys

Purpose

Spacebar

View hover with the details of the ticket

Enter

Open the ticket

@

Assign the ticket to yourself

#

Delete a ticket

~

Close a ticket

Alt + ~

Close a ticket (without sending email notification)

!

Mark ticket as spam


Shortcuts to use within the ticket view

Once you open a ticket, you can use these shortcuts to perform actions like replying to the ticket or changing its property. 


Shortcut Keys

Purpose

Alt+right

Go to the Next page

Alt+left

Go to the Previous page

r

Reply to a ticket

f

Forward a ticket

n

Add note to a ticket

w

Add yourself as a watcher to the ticket

m

Add time to your ticket

@

Assign the ticket to yourself

#

Delete a ticket

~

Close a ticket

!

Mark ticket as spam

]

Expand the conversations in a ticket

}

View the activities of the ticket

p

Edit the ticket property


If you do not want to use the shortcuts, you can disable keyboard shortcuts in your portal by clicking on the agent profile picture on the right of the dashboard and using the toggle near keyboard shortcuts.