Creating an account will take you no more than a couple a minutes. Already done with that step and would just like to find out how you can login? Feel free to skip the paragraph down below for the next one.

When your Support Admin adds you as an agent to the company’s helpdesk, you’ll receive an activation email from Freshdesk. This contains an activation URL. Once you click on the URL, you’ll be prompted to create a password (and prove that you can remember it by typing it another time) and you’re golden!

You can login to your helpdesk by going to your company’s Freshdesk URL, which is usually <your company’s name>.freshdesk.com and clicking on the “login” option to get to the Sign in form. You can also get to this page by going to <company>.freshdesk.com/support/login.

Once you do, you will be taken to your support portal’s Dashboard, from where you can access your most recent ticket activity.