There are times when you might want to follow the progress of an interesting ticket, even if it is assigned to another agent in your team. It might be a high priority customer, it might be an interesting bug that you want to keep an eye on. You can monitor interesting tickets by clicking on the “Star” icon within that ticket. Once you do, you'll receive email notifications of all the updates in the ticket.

Quick guide to monitoring important tickets:

  • Login to your support portal.
  • Click on the Tickets tab to open up your list of tickets.
  • Open up any ticket of your choice, which you'd like to monitor/watch
  • From the message on the top, click on the Star icon.
  • This ticket will now be added to your watched tickets list. You can view all your monitored tickets by selecting the "Tickets I am Watching" view.