You can follow topics and particular forums in your community to be notified when there is an update. This way, you can know and respond immediately when your customers reply to your post or start a new topic in a forum.
To follow a forum or topic, click on the star button above the title of the forum or topic.
When you follow a forum, you will receive an email notification every time a new topic is created in the Forum.
When you follow a topic, you will receive an email notification every time a new post is created in the topic.
You can also see the number of followers on the top right corner. Clicking on it will display the names of the people following the forum.
Additionally, agents can also add other agents as followers to any topics and forums that they'd like. To do this, click on the star button, and type the name of the agent in the text box.
Every time you post in a topic, you start following the topic automatically. You can click on the same star button to unfollow.