Top customer analysis reports help you find out which customers are important, which customers are problematic, which customers take the majority of your agents' time and more. Please note that you can see the performance of a company by not each contact. 

You can see your top 5 and bottom 5 customers based on the following metrics:

You can use the filters to dig deeper and find out answers to specific questions like which company creates the most number of high-priority tickets.

You can toggle between the top 5 and bottom 5 customers in each metric by clicking on the sort button in the top right corner. You can also click on each bar in the graph to see the corresponding tickets and take action immediately.